Support & Updates

Last Updated: September 2020

In plain English: We provide updates and support to paying customers. Don’t abuse our key license and don’t pass it around.

Updates

In plain English: When you purchase a subscription, we will send you updates for the subscription period. Don’t forget to install them.

We may update or upgrade certain components included in the Software at our discretion. 

You receive an annual (1 year) access to updates that are generally available to the website you brought the Software for.

All Software updates are also licensed under the GPLv3 license unless specified otherwise. 

Support

In plain English: Pay for support, get support.

Your purchase includes certain support Services for the Software only, we will provide you (and not your clients) with support according to that specific plan. 

Product support is licensed for 1 year after purchase and provided through our channels and on a reasonable commercial effort basis during regular working hours. 

We will use reasonable efforts to respond to any support ticket in a timely manner.

The Support Services shall not include: (i) altered or damaged Software or any portion thereof; (ii) problems caused by your negligence, abuse or misuse of the Software; and/or (iii) downtime due to: (a) our maintenance time; (b) your own Internet service provider; (c) a force majeure event; (d) any systemic Internet failures; (e) your acts or omissions; (f) third party software; and/or (g) anything outside of our direct control.

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